Paraphrase and ...

Paraphrase and repeat back what you hear. You may think you get what the other person is saying, until you attempt to restate their message in your own words. When they’ve finished speaking, paraphrase what they’ve said to make sure you’ve heard the actual meaning and intent of their words. Consultant Guy Harris suggests saying things like,”I heard you say … . Is that correct?” and ”If I understand correctly, your concern is … .”

Tip #4 from Intuit on being a better listener.