Help Desk and Technical Support


As business in the public and private sector begins to adopt more technological tools, there comes a greater demand for technical support for foreseeable and unforeseeable problems. The frustration of a malfunctioning device or system can lead to further disruption in operational processes, so it vital for support vendors to provide technicians with customer services skills as well as technical qualifications. AGi provides an all-inclusive package of help desk services that include levels 1-3 of Service Desk and call center support for all kinds of hardware (e.g., computers, laptops, tablets, mobile devices, office equipment) and software (e.g., operating systems, Microsoft Office, Linux, security programs) tools, as well as support in the telecommunication, network, and infrastructure departments.